Shipping Information

Read more Returns And Warranties information

How much do I pay for delivery?

Our delivery charges are usually calculated based upon the physical sizes of the items concerned (cubic measurement) and besides the weight of the item; plus the delivery distance involved. Every order will be different, so when your order has been checking out, We will come back to you with the shipping price and details on the next step for your order.

Before we provide a shipping price and final discount, please do not pay.

Missing products?

In the event that we are unable to deliver a product you have ordered, our customer services representative will contact you to discuss options.

If any products are missing from a delivery you have received please contact our customer service team as soon as possible on +64 9 5252 588 or email us at info@rexhomeware.co.nz

Provided that you have notified us of any missing products within 7 days and subject to availability we will resupply the missing product and cover all new delivery charges. If the product is not available you may choose to receive a refund or store credit including that portion of delivery charges relating to the missing product.

We will replace or exchange if:
  • Item is defective, please check my insurance policy.
  • Item is incorrectly described in the auction listing.

If we are unable to replace goods we will offer you the choice of
a) exchanging for the same value product or b) a refund.

Please ask all questions before bidding, All “Not Faulty” products without damage can be Exchanged at Equal or Greater Value (need to pay the extra amount) or refunded (condition as follow). Goods must be returned within 7 days of receipt, in original condition and packaging accompanied by the original invoice. All courier charges are non-refundable and we also need to charge the successful fee from trade me.

When we receive the good condition product, then I will give you
Full refund for the mixer & accessory.
We also require 20% depreciation of the vanity, shower or bath.

How should I do if after 7 days?

If you asked for a refund after 7 days, the item must be new goods with the original packaging and we also require 20% depreciation.

If you receive defective or damaged goods then please contact us via e-mail initially stating clearly what the problem is, include: Invoice Number, Item Description, Code Number, Date of Purchase, Price Paid and contact phone number, at least sent 2 photos to us. New Generation will contact you within 2 working days with the procedures to resolve the problem via the above guidelines. Please check the INSURANCE for Shipping damaged by vanity & shower purchased.