Refund policy

1. Return & Exchange Period: Within 7 Business Days

You may return items purchased on www.ngbathlink.co.nz within 7 days of purchase for a full refund. If the 7-day return window has passed, and your product is still under warranty, please contact us for warranty service.

2. Terms And Conditions of Return & Refund

If you asked for a refund after 7 days, the item must be new goods with the original packaging and we also require 20% depreciation.

If you receive defective or damaged goods then please contact us via e-mail initially stating clearly what the problem is, include: Invoice Number, Item Description, Code Number, Date of Purchase, Price Paid and contact phone number, at least sent 2 photos to us. New Generation will contact you within 2 working days with the procedures to resolve the problem via the above guidelines. Please check the INSURANCE for Shipping damaged by vanity & shower purchased.

3. Terms And Conditions of Warranty

We provide the 5-Years Free Warranty for all products purchase from www.ngbathlink.co.nz. That is to say, when the order delivered to your shipping address date starts for a 5-Years free warranty. 2-Years warranty for the part of the hardware.

4. We will replace or exchange if:

Item is defective, please check my insurance policy.
Item is incorrectly described in the auction listing.

If we are unable to replace goods we will offer you the choice of
a) exchanging for the same value product or b) a refund.

Please ask all questions before bidding, All “Not Faulty” products without damage can be Exchanged at Equal or Greater Value (need to pay the extra amount) or refunded (condition as follow). Goods must be returned within 7 days of receipt, in original condition and packaging accompanied by the original invoice. All courier charges are non-refundable and we also need to charge the successful fee from trade me.

When we receive the good condition product, then I will give you
Full refund for the mixer & accessory.
We also require 20% depreciation of the vanity, shower or bath.

Note:
1. When you request for refund or exchange, please email us first.
These content should be included in your email:

Order number
Reason why Return or Exchange
Photos or video to show the appliance is original or non-human damage.
Once we received your email, we will get back to you within 24 hours.

2. Please ensure that the appliance you're returning or exchanging is repackaged with all the accessories and documentation that were included when you received it.
3. If you’re exchanging for non-human factors, we’ll send a replacement within 7 days.

5. Shipping fees

If the appliance is returned due to non-human factors(defective or damage), the shipping fees need to be paid advanced by the customer. Please provide the shipping fee invoice for returning, and we will return the product cost to your original account and shipping fees to your PayPal account.
If the appliance is returned due to other reason, please note that we won't cover the shipping fees for return after shipping.

Note: We don't accept freight collect.

6. Refund

If the item is returned in brand-new condition with all packaging intact due to non-human factors(defective or damage), we will return the product cost and shipping fees to your original payment account;
Once we receive your returning item, a refund takes up to 7 business days to be credited back to the original payment method.
If you do not receive a refund after 7 business days, please directly contact us via www.ngbathlink.co.nz with your order number and payment method, once we received your email, we will get back to you within 24 hours.

7. After-sale Service Contact

Contact Us:
Email: info@rexhomeware.co.nz

Note:
Any return or exchange, please contact us first.
Any return or exchange without prior application will not be accepted.

Not found a solution? Email us at Email: info@rexhomeware.co.nz , so we better understand how to help your situation.